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Shipping policy
Shipping Policy
Last Updated: June 2026
At Finora Jewels, we are committed to delivering your jewellery safely, securely, and as quickly as possible. Every order is carefully inspected, packed, and shipped to ensure it reaches you in perfect condition.
Processing & Delivery Time
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Orders are typically processed within 1–2 business days.
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Estimated delivery time is 3–7 business days from the date of dispatch, depending on your location.
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Delivery timelines may vary during festivals, public holidays, sales events, or due to unforeseen courier delays.
Once your order has been shipped, you will receive a tracking link via email or SMS.
Shipping Charges
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Free Shipping on all prepaid orders across India.
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Cash on Delivery (COD) may be available for selected locations.
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Additional charges, if any, will be displayed during checkout before payment.
Shipping Address & Contact Details
To ensure smooth and timely delivery, please verify the following details before placing your order:
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Full name of the recipient
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Complete address including house/building number, street, area, city, state, and PIN code
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Valid mobile number and email address
Finora Jewels shall not be responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.
Order Tracking
Once your order is dispatched, you will receive tracking details via email or SMS.
You can also track your order by contacting our support team at:
Damaged Package on Delivery
If the outer package appears damaged, tampered with, or opened at the time of delivery:
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Please refuse acceptance of the package.
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Take photographs of the package if possible.
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Contact us immediately at thefinorajewels@gmail.com.
All orders are securely packed before dispatch. Finora Jewels cannot be held responsible for missing items if a visibly damaged package is accepted by the customer.
Delivery Partners
Orders may be shipped through trusted courier partners such as:
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Delhivery
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Blue Dart
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DTDC
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Ecom Express
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XpressBees
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India Post
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Other reliable logistics providers
Courier partner selection depends on service availability in your area.
International Shipping
Currently, Finora Jewels primarily ships within India.
For international shipping inquiries, please contact us at:
International shipping availability, charges, customs duties, taxes, and delivery timelines may vary depending on the destination country.
Order Cancellation
Before Dispatch
Orders may be cancelled before dispatch by contacting our support team.
After Dispatch
Once an order has been shipped, cancellation requests cannot be accepted. Customers may refer to our Returns & Exchanges Policy for eligible return requests.
Address Changes
Shipping address modifications may be possible before the order is processed or dispatched.
To request an address change, please contact us as soon as possible:
We cannot guarantee address modifications once an order enters the shipping process.
Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:
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Weather conditions
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Public holidays
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Natural disasters
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Transportation disruptions
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Courier partner issues
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High order volumes during sales or festive periods
Finora Jewels shall not be liable for delays caused by circumstances beyond our reasonable control.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
📧 Email: thefinorajewels@gmail.com
We are happy to assist you with any shipping-related concerns.