Refund policy

Returns & Exchanges

At Finora Jewels, customer satisfaction is important to us. We offer a 3-day return and exchange window from the date of delivery.

Please note:

• Refunds are not provided. Approved returns will be issued as a Finora Jewels Credit Note.
• A ₹80 return and reverse logistics fee will be deducted for all approved returns and exchanges.
• Return or exchange requests must be submitted within 3 days of delivery.

Eligibility Criteria

To qualify for a return or exchange:

• Request must be raised within 3 days of receiving the product.
• Product must be unused, unworn, and in original condition.
• All original tags, packaging, invoice, and accessories must be included.
• Product must be free from scratches, damage, alterations, or signs of use.
• Any stones, embellishments, or decorative elements must be intact.

Returns Will Not Be Accepted If

• Return request is raised after 3 days of delivery.
• Product shows signs of use, wear, damage, or alteration.
• Original packaging, tags, invoice, or accessories are missing.
• Complimentary/free items are not returned.
• Product was purchased during a clearance, sale, or promotional offer.
• Product was purchased using a previously issued credit note.
• Return is initiated without prior approval from Finora Jewels.
• Customized or personalized jewellery items are involved.

Finora Jewels reserves the right to reject any return request that does not meet the above conditions.

How to Request a Return or Exchange

To initiate a return or exchange, contact us within 3 days of delivery with:

• Order Number
• Product Name
• Reason for Return or Exchange
• Clear product photos
• Unboxing Video (mandatory for damage, defect, incorrect item, or missing item claims)

Email:
📧 thefinorajewels@gmail.com

Our team will review your request and respond within 1–2 business days.

Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

• A damaged product
• A defective product
• An incorrect item
• Missing items from your order

You must report the issue within 24 hours of delivery.

To process your claim, please provide:

• Order Number
• Clear photographs
• Complete unboxing/opening video

Once approved, we will arrange a replacement or issue a credit note, depending on product availability.

Exchanges

Exchanges are available within 3 days of delivery.

Conditions:

• Product must be unused and in original condition.
• All tags and packaging must be intact.
• ₹80 exchange and reverse logistics fee will apply.

Once the returned item passes quality inspection, the exchange order will be processed.

Credit Notes

Approved returns are issued as a Finora Jewels Credit Note.

• Credit notes can be used for future purchases on our website.
• Credit notes are non-transferable and cannot be exchanged for cash.
• Credit note validity is 3 months from the date of issue.

Instructions for using your credit note will be shared via email.

Order Cancellation

• Orders cannot be cancelled once shipped.
• Cancellation requests before shipment may be approved at our discretion.
• Approved cancellations will be issued as a Finora Jewels Credit Note.
• Cash refunds will not be provided.

Customized Jewellery

Customized, engraved, made-to-order, or personalized jewellery items are non-returnable, non-exchangeable, and non-refundable.

If a customized item arrives damaged, please contact us within 24 hours of delivery along with photographs and an unboxing video.

After verification, a replacement may be arranged where applicable.

International Orders

Currently, return shipping for international orders is not covered by Finora Jewels.

Customers are responsible for all return shipping charges, customs duties, taxes, and related expenses.

Need Assistance?

For any questions regarding returns, exchanges, damaged products, or credit notes, please contact us:

📧 Email: thefinorajewels@gmail.com

Our support team will be happy to assist you.